Customer Service

FREQUENTLY ASKED QUESTIONS

General Questions:

When will my order ship?

If the item(s) is in stock, please allow 1 business day for processing. For pre-order and back ordered items, order will ship as soon as the item(s) become available. If there are any changes in the shipment schedule, you will be notified by email.

How long do international orders take to arrive?

It normally takes 1-5 business days pending normal customs clearance and postal service and country of origin. If you have any questions regarding delivery please contact us ay sales@caseaddict.com or call 0844 288 0844. You can also contact from the chat button on our website 

What is the return policy ?

Our 30 day returns guarantee means that if for any reason you are not happy with your purchase you can return it to us  within 30 days from receipt of item. It must be un opened with seals and shrink wraps intact and must not have been opened or uses. We can offer a replacement or a full refund for faulty items. We reserve the right to return goods back to you if they have been opened and are not faulty. The returns policy does not affect your statutory rights.

How do I check the status of my order?

Please email us at sales@caseaddict.com with your order confirmation OR first and last name on the order. You may also call us on 0844 288 0844 Monday - Friday 9.00 - 5.00.

How do I cancel my order?

Please email us at sales@caseaddict.com with your order confirmation OR first and last name on the order. You may also call us on 0844 288 0844 Monday - Friday 9.00 - 5.00.

When is the latest date I can cancel my order?

For items in stock, you may cancel your order up until 12pm (noon)  on the next business day. For pre-order items, you may place the cancelation until 2 business days prior to the scheduled ship date.